Every caller moves through the same eight steps, in the language they called in.
Routing is deterministic. The language model handles conversation, the pipeline handles what happens next, so nothing depends on the model guessing correctly under pressure.
Call routing
Every inbound call is checked against the CRM. Existing clients route straight to a warm transfer. New callers enter intake.
Bilingual intake
Name, country of origin, entry date, family status, immigration history, and court involvement, collected in English or Spanish, detected from the first words spoken.
Urgency scoring
Every case is scored 0–100 on complexity and fit. Detention or an imminent hearing overrides the score and escalates to a live attorney immediately.
Consultation booking
Open slots are pulled from the firm's calendar, two or three options are offered, and the caller confirms one on the call.
Payment confirmation
A payment link is sent by text. The slot holds as pending until payment lands, then confirms automatically on both sides.
CRM sync
Transcript, intake fields, score, and outcome tags write to the contact record. Pipeline stage updates without anyone touching a keyboard.
The gap between a missed call and a booked consultation.
These are the numbers a firm sees when intake stops depending on whoever happens to pick up the phone.
| Metric | Manual receptionist | With this system | Change |
|---|---|---|---|
| Call answer rate | 60–70%, missed after hours | 100%, 24/7 | Full coverage |
| Time to first intake question | 2–5 minutes | Under 10 seconds | 97% faster |
| Intake completion rate | 50–60% | 85%+ | +30 pts |
| Consultation booking rate | 20–30% of calls | 40–55% of calls | 2x |
| Staff time on intake calls | 15–20 hrs/week | Near zero | 90% reduction |
| Lead data in CRM | Inconsistent, manual entry | 100% automated | Full coverage |
Built on infrastructure that holds up past the demo.
Every layer is a production service, not a prototype wired together for a screenshot.